Activation Fee...

[mathurina]

Wanted to switch from koodo to take advantage of Fido 9gb data plan. i have 4 lines so had problem completing online. Called in and ask rep if I would be charged activation fee if i comleted online. he promised that all activation fees would be waived. These conversations are  recorded by fido themselves also i ask him for proof and he said that he has made a note of it and gave me a long reference number (which i have). I recieved my bill today and was charged for activation fees on the phones. Very Disappointed. should have stayed with koodo. Dont they honour their promises? Also there suppose to be a $5.00 discount on each line but its only $2.50 on my bill. very bad experience so far. What Gives????

[8675409]

Why was i CHARGED $70 activation fee when I did everything myself online!??!?! 😞  The tech Chat is closed EST and I am PST so No one helped me at all. Why would I be charged and then slowly reimbursed?  It's such a bad feeling and When you see a certin price for the plan with no mention of an EXTRA $70 you feel ripped off. that is A LOT of Money to take unexpectantly. I did this online because I cant afford the set up fee. NOW WHAT????

[Cawtau]

Hello 8675409,

  Welcome to the community!

  Sorry to hear you were charged that activation fee. I understand the moderators had previously provided assistance via PM. However, you should note these forums are community-driven and no longer intended as a venue for customer services. We do not have access to customers' accounts and would not be able to address your matter. If you wished to discuss your situation, you would have to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

Hope this helps 😀

Cheers

[FidoAnthony]

Hey @mathurina,

Welcome to the Community! 

That's definitely not the first impresion we want to give you. We'd love to go over your account in order to get to the bottom of this.

Feel free to reach out to us through these channels. Alternatively, we can send you a private message via the community.

Let us know how you'd like to proceed. We're here to help! 😃

[mathurina]

Thanks 

Feel free to PM via communtity

[FidoClaudia]

PM coming right up @mathurina

[mathurina · Accepted solution]

Thanks for the quick response and help in this matter👍👍