About Setup Service Fee

[munkibaek]

Hello.  I upgraded phone plane and bought new phone 2 weeks ago

I checked my new bill and there was $50 of the "Setup service fee"

I think I never listened about this information with customer service representative

Most important questions is is this a one time fee or I have to pay everymonths?

If I have to pay everymonths, are there any ways to cancel this? 

[Lotfollahi]

Same thing just happened to me. They never mentioned it to me when I activated my line.  its absurd, they should mention that so you're not surprised or feel robbed when your first bill arrives. I am not satisfy from this type of non professional behaviour

[Judavamon]

Same thing just happened to me. They never mentioned it to me when I activated my line.  its absurd, they should mention that so you're not surprised or feel robbed when your first bill arrives.

[KAPABLE-K · Accepted solution]

Hello @munkibaek,

Welcome to the community!

The $50 service fee is applicable to all new activations and hardware upgrades and it's a one-time fee, it can be waived if you order on fido.ca.