Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Bait and Switch -- anyone available to rectify this?
I was on Chat with Virgin -- offered me 20GB $25 per month first line, $20 per month 2nd and 3rd line.While on chat with them, contacted Fido (currently have a fido voice/data line and 2 data lines.Nice rep offered to match that, took an hour on the ...
No service in Mexico
Hello, I have a big problem with my network, a week ago I arrived in Mexico on vacation but my Fido chip does not give me a signal even though I already activate Roaming from my cell phone and it connects to the AT&T network, I do not get in or out c...
Can't receive 2FA pins through SMS
I am having this same issue as the others that's on this forum. I read through some of the similar issues here and gave it a week and still can't receive 2FA pin from a few banks etc. I tried to call the hotline several times and only to listen to th...
very bad experience being a new comer in the country
I came to Canada 4 months back . My friend here suggested me to take fido as a new connection.i have two numbers registered with fido. i had started an add on package of $5 (international calling) on one of the number to call my home town back for wh...
Fraud
I ordered a phone online via ask jack. I was offered a couple discounts and deals. My credit card was charged. Three days later I have yet to receive any confirmation. I then call and a rep confirmed my account wasn't validated. However I validated i...
