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Fido Live Chat

I'm a participant level 1
I'm a participant level 1

I have never been more frustrated, it's probably a good thing I am unable to contact someone about the internet because it wouldn't go very well for them, but I've been trying all morning to contact fido support through the live chat, I try clicking the jack thing with that stupid dog, nothing seems to work and I don't call because that takes hours of my life and usually ends up with a 2-second answer for my question.


I'm a participant level 1
I'm a participant level 1

I like to know why my bill is 200$ dollar a month 2269780331 I don't need that much internet howe can i change make it less 200$ a month is way to much 

Hey Yilmaz Smiley 

To check the details of your plan, we will need to check your account with you.


You can find all the ways to reach our customer service here.


If it's best for you, we can send you a PM here as well.


Let me know.

Community Manager (Retired)
Community Manager (Retired)

Hey @aaronrose3189,


So sorry to read that you weren't able to reach someone through Live Chat. 


I tested it on my side and it seems to be working fine. I would suggest trying a different browser if possible and also clearing the cache and cookies to see if that helps. 


Keep in mind you can also reach us by sending us a private message on Facebook or Twitter. If your concern is regarding Home Internet though, you would need to contact Technical Support directly over the phone at 1-888-236-FIDO (3436), 24/7.