$35 Suspension FEE

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I'm a Participant Level 1 lawabiding88
I'm a Participant Level 1

$35 Suspension FEE

Hi. Does anybody get same issue with my account? Fido suspend my line but it appears on my billing a $35. suspension fee. Really? correct me if i am wrong, they only suspend ur service if u requested it. Correct? And i paid my bill regularly. And it surprised me Feb. 4 i cant call and text not even received call and text, And i just paid my January 2020 bill for  $115.44. And i am so disappointed coz my bill was really big.. $1,232.00 really? and i didnt even used my data.. I cant even consumed my 10gig data. Coz i am at work everyday. How come they billed me like this big? Now i cant call tomy work  but they keep on getting $10.45 for device plan even i dont have service. Please help me. Not unless somebody else used my identity. 

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Re: $35 Suspension FEE

Hey @lawabiding88

 

An account can be suspended for non-payment. It's not the same thing as a temporary suspension, which is requested by the customer.

 

We understand that receiving a higher bill than expected can be surprising! On our end, we only bill you for the monthly plan and any extra usage that is detected via your Fido SIM card. Keep also in mind that we block your data at $50 in overages and send you a data overage notification at the point. Only the customer can consent to continue using their data at their plan's overage rate and remove the block. 

 

Did you receive that message and accepted to continue using data?

 

That said, when an account is suspended due to non-payment, a block is placed on the services. You are also billed a $35 administrative fee on your account because of collection efforts. Your account, phone number and SIM card will continue to be active on the network though. This helps avoid any cancellation fees and your phone number is reserved for you. 

 

Did you always pay all your bills in their entirety and were they received before the due dates? 

 

I would encourage you to contact our Credit Operations team to take a payment arrangement to avoid any collection activity on the account and lift the suspension from your account so you can continue using your services. You can reach them by dialing *732 from your phone or or 1-888-288-2106 from any phone.



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