General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 23679 Views
  • 0 replies
  • 8 likes

Resolved! International Calling Overcharge

Hello, I have been using Fido service for some time. I have an add-on pack for 1000 international minutes, which I never avail entirely every month.  I was really shocked to see a long distance overcharge of $ 227 this month. A warning message before...

maryhutton by I'm a participant level 2
  • 1208 Views
  • 3 replies
  • 0 likes

email to text

each time I receive an "email to text" message I must reply "Read" in order to see the actual message.Is there a way to get around the need to reply "Read"?

deleted by I'm a contributor level 1
  • 571 Views
  • 1 replies
  • 0 likes

Resolved! Huge phone bill because of long-distance calls

Hi guys Need suggestion. I overused my long-distance minutes in fido so they charged me $968+tax more than my bill. It was my mistake :(. My mom is sick in India so I had to make many calls in the last few weeks, initially, we thought she got covid b...

Max_1986 by I'm a participant level 2
  • 4363 Views
  • 7 replies
  • 0 likes

Resolved! Long distance calls charges

Help needed , i used to have 1000 min LD as a addon then i  buy a device on black friday with fido so they changed my plan but i added 1000 min LD on that plan as well but for some weird reason it didn't got activated and i got huge bill for $600 ,  ...

Vivek01 by I'm a participant level 3
  • 800 Views
  • 1 replies
  • 0 likes

BYOP plan terms?

Hi, My had 2 year term which was recently terminated after 2 years.  I noticed there is BYOP plan and wondering if I choose/change it to one of the BYOP plan, is there a obligation term for BYOP plan?  eg. 2 years or so?  or is it month to month plan...

hidechris by I'm a participant level 1
  • 399 Views
  • 1 replies
  • 0 likes