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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24266 Views
  • 0 replies
  • 8 likes

Resolved! Terrible Customer service for Return

I did the fido trade-in program the second week of december, and was told that i would receive a shipping label to send in my old phone so taht i could receive the credit that it was worth to me account. However after waiting more than 20 days for a ...

megmadden10 by I'm a participant level 1
  • 1471 Views
  • 2 replies
  • 1 likes

I'm paying for an extra number I never had?

After speaking with a fido rep after I realized I've been paying for an extra tel number, they cancelled any more usage from it, but say they can take the monthly billing off? I'll have to wait till Dec before for it to expire? Anyone else have this ...

Rodnik by I'm a participant level 1
  • 911 Views
  • 1 replies
  • 0 likes

Resolved! Cant log.in app

Hi i cant log.in my Fido App! "Sorry, we've hit a snag, Please check back later"  what happened? Any solution on this?

Taz82 by I'm a participant level 1
  • 1165 Views
  • 1 replies
  • 0 likes

Won indigo gift card and now not there

Hi everyone,I was a past winner in August 2022 of an Indigo gift card. Now the card disappeared from my profile. I got the run around when I called Fido and they don't know who I should contact within their company. Can anyone let suggest who or whic...

DOMCH1 by I'm a participant level 1
  • 744 Views
  • 1 replies
  • 0 likes