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Suspension fee

I'm a participant level 1
I'm a participant level 1

Hey! So i recently suspended my fido plan temporarily. And i was told i will be charged 7 dollars per month. But i later checked that the 7 dollars is add ons with my monthly bill which 40 dollars. So I've been charged 47 dollars per month even when I've suspended my plan and not using the services. Is this how it is usually?


Senior MVP Senior MVP
Senior MVP

Hello SumitrB,


  Welcome to the community!


  Sorry to hear you're having issues with your account. You should note that this forum is community-driven and not intended as a venue for customer services. That said, generally, a temporary suspension fee would not be simply added to your regular fee. However, in order to verify what has occurred on your account, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above. 


Hope this helps 😀