I've signup for Fido internet on Sept 6 during a promo with $150 amazon gift. Initially the gift card was supossed to arrive in 30 days, upon follow up, I was told I should receive a link within 6 wks from registration. 6 wks passed...no card/link.
Called customer care on Oct 17, escalation ticket was created and was told in less than a week a link will be sent. Week passed on Oct 24...no card/link.
Chatted with support (via chat) on Oct 24, agent advised that link will be sent by Oct 26 (Monday)...surprise, surprise still no card/link.
Today I spent 45 min on call, chatted with agent, agent advised me that I have to wait another 3wks....well done Fido!!!
Fido get your act together, I will cancel my account on Dec 8 if card/link is not im my mailbox in 4wks.
Solved! Go to Solution.
Hey everyone! We understand a lot of you are experiencing some delays with your gift cards and we want to provide some clarifications as well as an update as we know you're all excited to get your gift cards!
Our home internet promos with the gift cards have proven to be quite popular and we'd like to thank you all for joining! That said, the reality is that we are experiencing some delays and we know it's been frustrating for a lot of you. We're working hard on this together with our vendor to get all gift cards and registrations e-mails to all of you asap!
Right now, there are 2 possible scenarios so please check out the below to see where you fall in order to take the appropriate steps.
Scenario 1: Did not receive registration e-mail
The registration e-mail for the gift card takes about 6 weeks from the activation date to be received. If it's been 6 weeks and you haven't received it please don't worry as we're going to look into it with you! Please contact us if this is the case and we'll check it out.
Scenario 2: Registered via registration e-mail and didn't receive the card yet
For this scenario, if you received the registration e-mail and not the actual card there are some things to keep in mind, such as :
- If a physical card was selected, delays can be longer than a digital one (within 4 weeks)
- If you chose a digital card, please check your junk mail to make sure it's not there (within 2 weeks)
If you still did not receive the card then please reach out to our vendor, Merkle, directly for an update. The e-mail address is : firstname.lastname@example.org and in your e-mail be sure to include:
• In the subject line: GWP + the gift with purchase offered/selected
• Account Number:
• Purchase and activation dates:
• A brief summary of the issue:
Merkle should get back to you within 3 business days.
Important: It's important to note that if you were eligible for one of the below offers:
- $150 Amazon or Walmart gift cards
- $100 Amazon or Walmart gift cards with the $65 package
and you did register that there are additional delays with those specific offers. We expect to get all gift cards out in the next 2 weeks; there is no need to e-mail Merkle.
Please make sure to always check your Spam and Junk email folders as the emails would be sent from email@example.com, firstname.lastname@example.org OR Fido@e.helloworldemail.com.
I do hope that helps everyone out. If you haven't received the registration email and have reviewed all the points above, you can send us a PM by following the steps found here .
Welcome to the Community
I moved your message to this thread and I'm sorry to hear that you still have not received the gift card.
Seeing as you've already reached out to have this resolved, we'll send you a PM to follow up on the situation. Talk to you soon!
I joined Fido and activiated my internet service in mid Aug 2020 and was promised I will receive $150 gift card from Walmart or Amazon within few weeks. Now is almost 7 months past and I still have not receive the gift card or any email to register for it. I had numerous phone and chat conversation with Fido customer representatives and even the supervisor. All they promosed was to escalate it with the vendor. They even gave me the email of the Vendor (hellowoldfulfillment) to follow with them directly. The last email from them was on 22 Feb,2021 and is still under investigation. I wish someone from Fido can help me out.
Hey there @Jeffiu55
Welcome to the Community
I moved your message to this thread as it contain relevant info to your request. To better assist you, can you please confirm the following:
Let us know!
I never received any email ask me for registration as I was told to expect it when I signed up with Fido.
I never received any email from the 3 email addresses sent to my inbox or spam folder.
Thank you for following up for me.
this is ludarcis. The reps here have been asking us to contact them and one has to spend hours waiting for chat opertors, only to be disconnected randomly. I can't even imagine trying get them on the phone. Signed up late Nov. and have been waiting ever since for the gift card. Guess what, the interent sucks as well - Nehbiourhood groups are full of Fido horror stories. Forget getting the gift card. If they can have enough people to man their chat lines, how can they do anything at all.
I guess next step is to contact CRTC and officially lodge a complian against this annoyance. Completly not worth coming back to Fido, savings be damned. Just not worth the headache.
Hey @jasjeet18! Philippe here. I hope you're felling well.
I'm sad to read about your experience. That's certainly not the way we want you to feel!
I'll send you a PM shortly to assist you with that. Talk with you soon.
My Internet was activated on November 10, 2020 and I was told I will receive $150 gift card in 6 weeks. It has been more than 10 weeks and I've not seen the gift card. I'm thinking of canceling both services Internet and Mobile as Fido's phone and online support is taking so long to reach them. I'm not happy with Fido at all.
We understand those delays for the gift card aren't pleasant and we sure wouldn't want to see you go. You can rest assured though that everyone that is eligible for the promotion will receive it, we're just experiencing additional delays due to the popularity of the offer.
With this said, it shouldn't be difficult to contact us through one of the many channels through which we offer support, you can check them out here.
I'll send you a PM here on the community though to check this out with you. Keep an eye on your inbox!
Welcome to the Community!
I moved your post in this thread here as it relates to the same topic.
I'll send you a PM so we can take a closer look into this together.
I signed up for internet service in mid September . There was an offer of $150 Walmart or Amazon gift card. I called customer twice regarding this matter. It's going on 15 weeks and I haven't received anything. When will I be receiving my gift card?? This seems to a common issue maybe Fido should stop advertising promotions they can't honour as that is false advertisement.