Hey everyone! We understand a lot of you are experiencing some delays with your gift cards and we want to provide some clarifications as well as an update as we know you're all excited to get your gift cards!
Our home internet promos with the gift cards have proven to be quite popular and we'd like to thank you all for joining! That said, the reality is that we are experiencing some delays and we know it's been frustrating for a lot of you. We're working hard on this together with our vendor to get all gift cards and registrations e-mails to all of you asap! 
Right now, there are 2 possible scenarios so please check out the below to see where you fall in order to take the appropriate steps.
Scenario 1: Did not receive registration e-mail
The registration e-mail for the gift card takes about 6 weeks from the activation date to be received. If it's been 6 weeks and you haven't received it please don't worry as we're going to look into it with you! Please contact us if this is the case and we'll check it out.
Scenario 2: Registered via registration e-mail and didn't receive the card yet
For this scenario, if you received the registration e-mail and not the actual card there are some things to keep in mind, such as :
- If a physical card was selected, delays can be longer than a digital one (within 4 weeks)
- If you chose a digital card, please check your junk mail to make sure it's not there (within 2 weeks)
If you still did not receive the card then please reach out to our vendor, Merkle, directly for an update. The e-mail address is : customercare@helloworldfulfillment.com and in your e-mail be sure to include:
• In the subject line: GWP + the gift with purchase offered/selected
• Name:
• Email:
• Account Number:
• Purchase and activation dates:
• A brief summary of the issue:
Merkle should get back to you within 3 business days.
Important: It's important to note that if you were eligible for one of the below offers:
- $150 Amazon or Walmart gift cards
- $100 Amazon or Walmart gift cards with the $65 package
and you did register that there are additional delays with those specific offers. We expect to get all gift cards out in the next 2 weeks; there is no need to e-mail Merkle.
Please make sure to always check your Spam and Junk email folders as the emails would be sent from fido@prepaiddigitalsolutions.com, fido@e.helloworldmail.com OR Fido@e.helloworldemail.com.
I do hope that helps everyone out. If you haven't received the registration email and have reviewed all the points above, you can send us a PM by following the steps found here .
Hey @DRG413
I've moved your post to this thread as it already contains the relevant information.
If you're previously received the registration and filled it out, can you confirm if your inbox includes an update from fido@e.helloworldmail.com ?
Same situation as Lamm.
I got approved for the gift card on Oct 19th. And three weeks passed, I got nothing... I checked my junk mailbox and I got nothing
Sent email to their customer service and what I got is just 'please wait for a few more weeks'... wow how helpful is this...
By the way is this vendor valid??? Why the hell their email will automatically go to junk mail???
Hi everyone!
We understand this is not an ideal experience for you and we want nothing more than get this resolved for you ASAP as well. This is why we are looking into this with you in private and we will continue with you there going forward.
Hey Mika5,
We are sorry to read that. It's certainly not how we want your experience to be with us. We do want you to know that if you are eligible for the offer, there's no reason for you to not receive the gift card.
Can you reach out to us through these channels so we can look into it with you.
