Get Started
Get the most out of your community experience
OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! New plan not shown in the app
Hello. I changed my plan (60$ per month) for a cheaper one (30$ per month) yesterday, but although this change was displyed on my fido app, now it is showing 60$ per month again. Is it just a bug in the application? Thanks
Resolved! Voicemail access code ?
How do I access Fido voicemail?
billing
I spend a lot of time over the phone talking with a service customer without getting a clear answer to my questions. I asked her to refer me to his supervisor but she just hang on me
Plan change in middle of cycle
If I upgrade my plan with a better deal and I have 20days left on my previous billing cycle. Does the new plan gets activated right away or at the end of the remaining billing cycle?
Service interruption today in the Toronto Area
Today at 10:20am EST the phone just dropped to SOS for almost 10 minutes. No amount of reboots helped. I tried contacting Fido about this but since there is no record of an outage on Fido's end, it's recorded as an account specific issue. That's k...
