Recently switched to Fido internet 150 MBPS
my connection keeps dropping so decided to call Fido and the tech dept rep was rude to start with, did a couple test and came back saying everything is okay on there end and started pointing issue on the devices that I have. They advertise this speed for 8-11 device and here I have issue running 3 devices.
still have the same issue, they all drop connection. One moment it works fine and then connection drops.
Almost every other day I have to restart the modem to restore connection.
Not sure what test the agent did
i highly doubt that the issue is with my devices
Thanks for the update @Kitarp306
Seeing as all your devices are disconnecting, it could be related to your modem. That said, the troubleshooting process will be an elimination process and this will require us to take a closer look at your account.
Can you please contact our technical support team one more? You can do so 24/7 by phone or live chat here. An agent should be able to verify this with you.
Let us know how it goes.
I did contact support
they did their test and found no issue and said the issue is with my devices
i cannot be calling Fido wait for hours to get hold and be told that there is no issue.
I think the issue is with the modem
Fido sent me the older version or modem used and dirty one.
I requested for a tech to check it out or send a replacement modem so narrow the issue
Hey there @Kitarp306
Sorry to hear about your recent experience. Are you still experiencing a degraded connection when using 3 devices on your home internet network?
If you, could you also clarify which device keep dropping the connection and what tests you've completed with the agent on the phone?