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Fido Prepaid $150 mastercard

annabella6
I'm a Participant Level 2
I'm a Participant Level 2

Hello,

i have registered your home internet promo to get the Fido $150 Prepaid mastercard on the last week of November 2020. It's been a month now and I still have not received any email to register for the promo.

can you please look into this ?

87 REPLIES 87

dailydmello
I'm a Participant Level 2
I'm a Participant Level 2

Hi, 

 

I have not received my $150 gift card, and I have been using the fido since December 2020. Can somebody help?

 

Regards,

Ethan

Hey Ethan,

 

Welcome to the Community!

 

I'll send you a PM shortly and we'll take a look at it together. 😊



lindsayy
I'm a Participant Level 1
I'm a Participant Level 1

Hi Fido Team,

I also signed up with home internet in December 2020 and have yet to receive an email regarding the $150 prepaid MasterCard. I have searched through spam/junk and still nothing. Please forward the email or advise on the next steps.

Thanks,
Lindsay

kobedoncic
I'm a Participant Level 2
I'm a Participant Level 2

I just chatted with Fido now, they say, it is taking more than 10 weeks. That's all they are saying. They did not give specific time like within 10 weeks. They just mentioned more than 10 weeks saying like you just wait forever, we will never send you, you just got scammed.

I signed up mine and activated in mid-December as well.

 

 

Hey @kobedoncic!

 

If you signed up in December chances are the e-mail may have been sent already.

 

We're going to review things together to see what's going on. I'm sending you a PM. See you there! 



kobedoncic
I'm a Participant Level 2
I'm a Participant Level 2

Hello @FidoNick 

 

I have been chatted with Fido several times and checked my junk emails as well but nothing.

 

Not to worry, we'll get to the bottom of things Smiley We sent you a PM! 



We're going to check things out @lindsayy Smiley

 

Check out your inbox, I'm sending you a PM! 



gt1234
I'm a Participant Level 1
I'm a Participant Level 1

I sign up on Dec 16 and I check my email including Spam box, no master card yet as well

FidoNick
Former Moderator
Former Moderator

Hey @gt1234!

 

We're going to check things out, I'll send you a PM.

 

See you there! Smiley 

 

 



tommyinwai
I'm a Contributor Level 1
I'm a Contributor Level 1

hi, i also joined in Nov 2020 and waited so long for the mastercard. i tried to email Fido with no luck.

Hey @tommyinwai,

 

Welcome to the Community! 

 

Can you confirm if you had a chance to verify your spam/junk folders to see if it was accidentally redirected there?

 

The email would be arriving from: Fido@prepaiddigitalsolutions



tommyinwai
I'm a Contributor Level 1
I'm a Contributor Level 1

thanks for the quick reply. i did and sadly i got other emails but nothing in regards to this pp150 mc. can you kindly forward again if it was sent?

I'll send you a PM in this case so we can take a closer look into this together. Smiley 



tommyinwai
I'm a Contributor Level 1
I'm a Contributor Level 1

wait wait, i think i found the email in the deleted folder lol.

 

thanks for all your help. if i need more assistance, i will reply to your pm.

tommyinwai
I'm a Contributor Level 1
I'm a Contributor Level 1

sorry i do need your help, it shows the gc is expired

No worries,

 

We've replied to your PM and we'll continue with you there.



Andru
I'm a Participant Level 2
I'm a Participant Level 2

I too have not received an email for the $150 prepaid mastercard. I made sure to check my spam folder as well.

I signed up for service two months ago. I already contacted Fido Support by phone over two weeks ago and was promised it would be resolved by now.

Can someone please help resolve this for me?

Thank you for the details, Andru! I will send you a private message shortly. 😊



CaptainG
I'm a Participant Level 2
I'm a Participant Level 2

I signed up at the end of November and have received no email yet and i messaged with someone on live chat and was supposed to hear back and nothing yet. How can i get some help on this??

 

Hey @CaptianG

 

Let's take a look at your account to see what's going on.

 

I'm sending you PM to get this looked into. Talk to you soon.