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FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey Community,   We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here.   This thread will be used ...

FidoCaroline by Community Manager (Retired)
  • 100022 Views
  • 122 replies
  • 6 likes

Resolved! Fido Home Internet Firmware Trial

Hey Community,   As you all know, the Fido Community has always played an important role in providing valuable feedback regarding our products and services. In that light, we are thrilled to offer our members an exciting opportunity: A chance to part...

FidoCaroline by Community Manager (Retired)
  • 32477 Views
  • 16 replies
  • 3 likes

Modem return tracking number issue

On Nov 30, I cancelled an internet service. A rep on the phone send me a link in a email to generate a return lable, I followed the link to generate the return lable witch comes with a tracking number. I used this lable and tracking number to ship th...

Modenreturn by I'm a Participant Level 2
  • 363 Views
  • 1 replies
  • 0 likes

Fido internet cutting out randomly

Ever since I signed up for home internet and received a new modem, the internet cuts in and out randomly. I've seen other posts and tried resetting and restarting the modem and it's still a problem. This was not an issue with my previous service prov...

tym218 by I'm a Participant Level 1
  • 401 Views
  • 1 replies
  • 0 likes

Home Internet Setup Chaos

I recently purchased home internet from Fido (Thursday) and is having a hard time getting this set up. A technician showed up at my place the day after without an appointment and demanded to go into my unit. I cannot let him into the unit as I was at...

LWChung by I'm a Participant Level 1
  • 243 Views
  • 1 replies
  • 0 likes