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Fido Prepaid $150 mastercard

annabella6
I'm a Participant Level 2
I'm a Participant Level 2

Hello,

i have registered your home internet promo to get the Fido $150 Prepaid mastercard on the last week of November 2020. It's been a month now and I still have not received any email to register for the promo.

can you please look into this ?

87 REPLIES 87

EnricoPallazzo
I'm a Contributor Level 1
I'm a Contributor Level 1

I signed up early in December, activated within a day or so and still haven't received any e-mail for the FIDO Mastercard $150.00 prepaid card promotion.  

 

 

Hello @graceyeungg and @EnricoPallazzo,

 

Feel free to reach out using these methods if you need help with your account and we'll be happy to help. 



EnricoPallazzo
I'm a Contributor Level 1
I'm a Contributor Level 1

Thanks but this has not been resolved after using customer service (phone in)

 

 

Hey @EnricoPallazzo! We'll send you a PM so we have a closer look with you. 

 



graceyeungg
I'm a Participant Level 1
I'm a Participant Level 1

Hi! I'm in the same boat as everyone else, haven't received the email to get my prepaid MasterCard after signing up for the internet promo. I signed up end of December. Let me know next steps Smiley

JayS25
I'm a Participant Level 1
I'm a Participant Level 1

Hi, I'm having the same problem. I registered the plan in late November but I have not received the link to the $150 promo prepaid mastercard. By any chance can someone look into this for me. Thank you!

Hey @JayS25

 

Welcome to the Community Smiley

 

We'll be sending you a PM as well to go over your account's details. Talk to you soon!



Skye6
I'm a Participant Level 2
I'm a Participant Level 2

Hi can you please send me a PM as well? I have still not received mine either and was offered it back when I signed up for internet in October. I called fido the other day and didn't have any luck, was transfered to Rogers. I'd really like to get this sorted out as soon as possible.

Hey @Skye6!

We'll send you a PM shortly. 

 



kwpark8827
I'm a Participant Level 1
I'm a Participant Level 1

I installed my internet and signed up on 26 November, but still wating for the $150 prepaid Mastercard. Could you please PM me?

 

Thank you.

MarleneC
I'm a Contributor Level 1
I'm a Contributor Level 1

I signed up in August for the Amazon $150 gift card and am still waiting to receive. At this point I would happily take the $150 Mastercard or a credit on my bill.

Hey @MarleneC

 

We're going to look into what's going on, you should have gotten it by now.


I'm sending you a PM, see you there Smiley



Hey there @kwpark8827

 

Sending you a PM so we can take a closer look at your account as well.



optome
I'm a Participant Level 1
I'm a Participant Level 1

Hi, I signed up on Nov 9 and still haven't recevied any emails regarding the $150 Prepaid Mastercard.  Can you please PM me?  Thanks.

A PM coming your way soon! 😊



Shobhitgupta
I'm a Participant Level 2
I'm a Participant Level 2

I am also waiting for the same.

Hello @annabella6, @Shobhitgupta,

 

Normally, 2 weeks after your installation, you’ll receive an email with instructions on how to register for your Fido Mastercard Prepaid Card. The registration email will come from notification@prepaiddigitialsolutions.com OR from fido@e.helloworldmail.com.

Have you received an email in your inbox or junk mail?

 

Let us know! 😃

 



annabella6
I'm a Participant Level 2
I'm a Participant Level 2

Hi Fido Anthony,

No nothing. i waited 6 weeks when i contact fido chat. they told me to wait.

i have been waiting and waiting.

Finally, i got the link from my friend who also signed up. Since it's the same link i signed up.

Now it's been 3 weeks since i signed up. and i still didn't receive anything.

This is ridiculous.

Can you please look into ?

 

Hey @annabella6

 

I'm sending you a PM to take a closer look at your account. I'll see you there. 



Shobhitgupta
I'm a Participant Level 2
I'm a Participant Level 2

Oh, it has been more than 6 weeks, but I have not received any such email.

Hey @Shobhitgupta

 

You should have received yours already by now. We'll need to take a closer look at the situation together, a PM is coming your way shortly Smiley