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FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey Community,   We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here.   This thread will be used ...

FidoCaroline by • Community Manager (Retired)
  • 108546 Views
  • 122 replies
  • 6 likes

Resolved! Fido Home Internet Firmware Trial

Hey Community,   As you all know, the Fido Community has always played an important role in providing valuable feedback regarding our products and services. In that light, we are thrilled to offer our members an exciting opportunity: A chance to part...

FidoCaroline by • Community Manager (Retired)
  • 34528 Views
  • 16 replies
  • 3 likes

Fido Internet - Daily Usage all says 0

When I check my online account for usage activity the daily usage data is not showing up.   It is listing 0 for usage (which is impossible).    This is an important feature for me to track now that I am working solidly from home for the forseeable fu...

Bettalyn by • I'm a Participant Level 1
  • 948 Views
  • 6 replies
  • 0 likes

Resolved! Adding another person to the Internet billing

Hey there! I have an internet account with Fido which is under my name. However, I would like to add my husband as another person who is documented there, a.k.a. we want to have a shared bill. Please let me know if it is possible and how could we do ...

daria_k by • I'm a Participant Level 2
  • 3658 Views
  • 8 replies
  • 0 likes

Resolved! Home Internet

I live in the Northern Bruce Peninsula now and have asked if the home internet works up here and have been told no. My son did a check on my phone and actually said the signal is good on my phone so I should be able to get a sim card to work here. Ca...

moontune by • I'm a Contributor Level 2
  • 1426 Views
  • 3 replies
  • 0 likes

Modem doesn't work in other locations

So I recently got my modem from fido. I set it in my living room and it worked, but I tried connecting it to a different outlet in my house and the internet wouldn't work. Some of the lights were on but others like the @ light and second home symbol ...

San21 by • I'm a Participant Level 2
  • 422 Views
  • 1 replies
  • 0 likes

Resolved! NEGATIVE BALANCE ON FINAL BILL

I have a negative balance on my final bill after closing my Fido Internet account, how do I get a refund? Bill was issued Dec 12th 2020. It was pre-authorized payment.

marsh0234 by • I'm a Participant Level 1
  • 502 Views
  • 1 replies
  • 0 likes
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