Extra charge for Pre-authorized credit card payment

Reply
I'm a Participant Level 2
I'm a Participant Level 2

Extra charge for Pre-authorized credit card payment

Is there any extra charge associated with Pre-authorized credit card payment? My monthly bill for Home internet is First to last day of calendar month. Normally I pay using my credit card by 6th of each month. I have also set up pre-authorized payment with the credit card in fido account. It happened once that I forgot to pay manually by 6th of the month and Pre-authorized payment tirggered on the 13th of the same month, but when I see my credit card statement I found that it was charged almost a dollar more. I am wonding is there any extra charge associated with the pre-authorized payments?

Accepted Solution

Re: Extra charge for Pre-authorized credit card payment

Hi @zunaid,

 

There is no extra charge for pre-authorized payment.

 

If you haven't had the chance to look at your invoice I would recommend you do so as it should give you the details of all the charges.

 

If there are any discrepancies with the charges contact customer support to have it rectified.

View solution in context
Flag this to a Moderator
Message 1 of 3
208 Views
Highlighted
I'm Experienced Level 1
I'm Experienced Level 1
Solution

Re: Extra charge for Pre-authorized credit card payment

Hi @zunaid,

 

There is no extra charge for pre-authorized payment.

 

If you haven't had the chance to look at your invoice I would recommend you do so as it should give you the details of all the charges.

 

If there are any discrepancies with the charges contact customer support to have it rectified.

Flag this to a Moderator
Message 2 of 3
205 Views
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Re: Extra charge for Pre-authorized credit card payment

Thanks @NaliniR . I checked the invoice and there was no extra line for that extra chage, it was charged as my regular home internet bill. I will contact customer support if I see that extra charge again next month.

Flag this to a Moderator
Message 3 of 3
202 Views