I cancelled my account on Oct 19 due to very bad setvice and returned the equipment on Oct 22nd. I see an illegal charge if $273 on my credit card. Have reached out to fido several times with no luck. Will be filing a legal complaint. If there is anyone else who have been scammed by fido please reach out by responding to the post.
I did that already. Fido accepted that the equipment was returned but as they are not able to locate the modem they will not be returning the charged amount. I am filing a consumer complaint and deal with Fido in court.
That's not the experience we want for our customers.
There are several ways to reach customer service:
- On the phone (by dialing 611 from your Fido device), you will have a call back option instead of waiting on the line
- Via live chat on Fido.ca
- By writing us a private message on our social networks (Facebook, Twitter or Instagram).
Hope to talk to you soon.
I think my problem has just started. I dropped off the modem as instructed by Fido 10 days ago with Canada Post. However, the modem has not yet been delivered as of date. The Canada Post tracker shows a 'Delayed Delivery' notification each day. In the meanwhile, Fido has charged me for the service. If the delivery does not happen soon, I might continue seeing service charges for a service that was cancelled on Dec 1, 2022.