This is THE place to find answers, ask questions and share advice. Register now to join the conversation!
We’ll help you get started, and be sure to check out the Library; your go-to for how-tos.
I had taken home internet and Mobile connection from Fido. The experience post the first call to book the services has been a stress. Now after waiting and chatting for almost years with the support, I get a bill for the internet without my promo applied.
Can anyone help me here resolve my two issues
1. I had received a promo of 50% off the listed price for the home internet plan, also confirmed by the chat agent last month. But my bill is showing full price
2. I had informed the customer rep on call that I need internet from 1st of the next month as I move to my new place, and I was told that I will receive my modem on 30th. But Fido sent the modem early to my old address and has now charged from 26th.
Hey @Shobhitgupta !
Welcome to the Community.
The last thing we want is to make your experience with us stressful, but I do understand your concern in regards to the bill.
You can contact us through any of the channels listed here and we'll be glad to take a look at what's going on!
Alternatively, we can also send you a PM through the Community, should that work best for you.