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FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey Community,   We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here.   This thread will be used ...

FidoCaroline by Community Manager (Retired)
  • 100062 Views
  • 122 replies
  • 6 likes

Resolved! Fido Home Internet Firmware Trial

Hey Community,   As you all know, the Fido Community has always played an important role in providing valuable feedback regarding our products and services. In that light, we are thrilled to offer our members an exciting opportunity: A chance to part...

FidoCaroline by Community Manager (Retired)
  • 32480 Views
  • 16 replies
  • 3 likes

Gift Card not received

The promotion that Fido offered has really turned into a headache. I was supposed to receive a $150 prepaid Gift Card shortly after I signed up. I checked every junk and spam folder possible. When I would call to explain (after waiting over an hour) ...

Steff1 by I'm a Participant Level 1
  • 524 Views
  • 2 replies
  • 1 likes

Resolved! Ping Issue in Games and Voice Apps

For the past week, I've been experiencing higher pings and lag spikes in my online games. Usually my ping would hover around 20-30 ms but as of late its been staying consistently around 70-80 ms. The lag spike would go up to 300-400 ms. This is also ...

lamz by I'm a Participant Level 2
  • 6829 Views
  • 12 replies
  • 0 likes

Question about canceling Auto-payment

I set up an authorized Chequing for the first time yesterday, and my home internet is bill is today. But I changed my mind and I want to pay it manually now, so will I be charged twice since there's not enough time since I cancels my PAC?

AA00 by I'm a Participant Level 1
  • 370 Views
  • 1 replies
  • 0 likes