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Resolved! Thread for reporting SMS spam

Hello,     I have been forwarding my spam email-to-SMS to @FidoStephen via PMs to help improve the spam filter for sms.fido.ca     Recently, another community member also posted a similar spam SMS they received. Perhaps a thread dedicated to collecti...

Cawtau by • Senior MVP
  • 496282 Views
  • 571 replies
  • 10 likes

50 for account charge- It is unacceptable!

I got a text from Fido on the 24th of May, and it showed that my payment was declined. I immediately connected with customer service online and they told me the automatic credit card payment didn't go through. They suggested I solve the problem as so...

Fido roaming policy needs an update!

I recently went to the US for a couple hours in the evening and returned well before midnight. I was disappointed to see 2 days worth of roaming charges on my bill. When I reached out to customer service I was told that the fido roam is only valid un...

Kwilkez by • I'm a participant level 1
  • 466 Views
  • 1 replies
  • 0 likes

Why Would I Use Fido Roam

First off, I just talked with your rep Simran, who reversed a Fido Roam fee I had been charged on a day I didn't use Fido. I was using a Mexican SIM card. Fido Roam cost $15 a day in Mexico. The SIM card gave me Canadian, U.S., and Mexican call and a...

erains by • I'm a participant level 1
  • 957 Views
  • 3 replies
  • 0 likes

Suggestion for Improvement: Canada-USA Plan

Hello, I have been a Fido customer for 14 years. I am grateful for the perks and incentives that Fido offers to their longtime customers, and I am happy with my plan except for one thing: I've noticed a wave of Canadian telecommunication businesses o...

CNARJ by • I'm a participant level 1
  • 497 Views
  • 0 replies
  • 0 likes
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