Xtra doesn't work

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I'm a Participant Level 3
I'm a Participant Level 3

Xtra doesn't work

Updated to a new version of the fido app accidentally, and haven't been able to click on any Xtra perks. Never, in months. Not one. No contests, no deals in stores, nothing  The button just doesn't do anything

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Re: Xtra doesn't work

Hello @Tetranius

 

That's rather odd. From your post it seems the update you've made a few months back caused this. Do you have the latest version of the app now installed though? 

 

Also, are you logging in unto the app with your phone number instead of your email?

 

Please keep the Community posted and we'll reassess accordingly. Smiley 



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I'm a Participant Level 3
I'm a Participant Level 3

Re: Xtra doesn't work

I'm logging in with my phone number because that's been the ONLY way to log in successfully.

I am using the most recent version because a phone rep told me to reinstall to fix the problem  It didn't work

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Re: Xtra doesn't work

Hello @Tetranius,

 

Have you tried logging out of your profile before clicking on the FidoXTRA tab?

 

Also, what device are you using? 



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I'm a Participant Level 3
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Re: Xtra doesn't work

I did log out because i umlninstalled the app and it still didn't work. I'm using the cat S61 device

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Re: Xtra doesn't work

Hey @Tetranius,

 

The first thing that comes to mind when reading your post is that you maybe need to update your device. 

 

If you've got the latest version of the Fido My Account app but your software is not up-to-date, that can create a conflict in the execution of the app.

 

Try that before anything else and let us know how it goes!

 



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I'm a Participant Level 3
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Re: Xtra doesn't work

My device is up to date as of May 1st, and the last check for an update was yesterday.

I'm running android 8.1

 

I'm pretty sure I have the system requirements that the app demands. 

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Re: Xtra doesn't work

Thanks for confirming! 

 

Are you able to access all other features on the app such as the invoices? 

 

Also, if you go to the "More" tab, do you see the "My Data Bytes History" banner there? 

 

Let me know! 

 



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Re: Xtra doesn't work

The app has no problems otherwise but when I look for the 'my data bytes, 'I don't see it.

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Re: Xtra doesn't work

Thanks! 

 

Can you please register to My Account with your email? 

 

You mentioned it didn't work, you'll need to create a profile for it to work, once you log in with your email let us know if you see the the option.

 

 



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