Xtra history tab not working

[ralphm149]

The History tab under Fido Xtra is not loading. It just keeps showing the loading screen. But never loads. It was embarrassing that this happened in line waiting for a second cup coffee. This happened only on my account. When I logged in using my friend's account it worked. 

[ralphm149]

Hey everyone!

App version 4.0.1 has been released and includes the fix for the Fido XTRA history tab now showing previously redeemed offers after moving to app 4.0. 

Please update your apps so you can go get those perks!

[FidoFrancois]

Hi @ralphm149! Welcome to the Community and congrats on your first post! 

That's certainly not the experience we aim for!

A few questions to troubleshoot the issue.

1) Did this occur in the past for another perk? 

2) Do you have the latest version of the app? 

3) Have you force closed the app and retry afterwards? 

4) Are you using your phone number as login ID? 

Please keep us posted.

[FidoClaudia]

Hey @ralphm149,

Were you able to sort this out? Let us know.

[Cbrand]

I am having the same issue  My app is up to date and I have tried to force close and try again.. still nothing

[FidoFaiza]

Hi @Cbrand,

Can you try deleting the app and re-installing it?

Let me know how that goes.

[Brandon-Brown27]

I am also having this issue. I have not had this issue before. I am running the latest version of the app on iOS 12.3.1 on an iPhone XS. It still does not work after force closing the app as well as after deleting and reinstalling it.

[FidoClaudia]

Hey @Brandon-Brown27,

Thanks for bringing this to our attention and for letting us know of all the troubleshooting steps you already followed.

We'll look into it on our side and we'll get back to everyone here once we have more details.

[FidoClaudia]

@Brandon-Brown27

Can you please also let us know if there was anything in your History before, did you redeem any offers recently?

[Erica_27]

Hi, 

I too have the same issue, I just updated the app yesterday to the latest available (version 4.0) I’ve also just deleted the app and re-downloaded it moments ago. I’ve gone into the history tab and still shows that it’s loading. I had the Boston pizza promo to redeem still. 

[Brandon-Brown27]

I had a Foodora offer, which I believe has now expired due to my not being able to access it the past few days, and a Boston Pizza offer. I have not redeemed any offers recently.

[Cawtau]

Hello,

🍁 Happy Canada Day!! 🍁 Bonne Fête du Canada!! 🍁

  My Xtra history tab is also not loading properly. It has only started happening since the last update. I think it's the latest version of the app: 4.0.0.12(1224) for android. The 'loading' circle just keeps going around and around. None of the usual troubleshooting seems to help.

  Prior to the app update, my Xtra history showed my Free Medium Second Cup offer as expired (though it was actually redeemed) and my yet to be redeemed Boston Pizza offer.

Hope everyone has a great day!

Cheers

[Cbrand]

Yes, I have tried uninstalling and reinstalling. It still does not work

[FidoCharles]

Hey everyone

I just wanted to inform you that we are aware of the situation and we're working to correct this as fast as possible.

An update should be available in the upcoming days.

I hope this helps!

[mariumlanewala]

I have the exact same issue. I was craving boston pizza since I had the coupon, but unfortunately fido xtra didn't satisfy my cravings

[FidoDolby]

Hey @mariumlanewala! 

Sorry to hear that our FidoXTRA did not complete your craving! As mentioned above, we're aware of the situation at the moment! Our support team is investigating on the case.