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5 Extra Hours of Data

Hi, I have been encountering the same problem.... Since my billing cycle reset on Sept. 29.Monthly plan reset, but the 5 Extra Hours of Data did not reset. 2 - Customer service reps and 1- Live chat rep have tried all troubleshoot ideas with me, but ...

ChrisAngie by I'm a participant level 1
  • 4431 Views
  • 13 replies
  • 0 likes

Fido My Account App - Hit A Snag

Does anyone know how to resolve this issue?  I have an Android device, and whenever I try to login to the My Account app using the same credentials as I do on the website, I keep getting the "We've hit a snag" error message.

Ares118 by I'm a participant level 2
  • 8356 Views
  • 24 replies
  • 0 likes

Fido Extra can't enter the contest

Hello, I am trying to enter the contest in Fido Extra, but the ENTER button does not work. I have an android phone (OnePlus 7 Pro) running android 10. I deleted the app and re-installed it and it still does not work. It used to work, and now I get no...

neta1964 by I'm a participant level 2
  • 3123 Views
  • 7 replies
  • 0 likes

Resolved! 5 extra hours disappear in my app

After updating the app, I can not find the 5 extra hours function. I try all the methods, but all the methods do not works. Can you help me?

Jiawei24 by I'm a participant level 2
  • 4905 Views
  • 7 replies
  • 0 likes