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Can’t use the extra 5 hours of Data

Hello,since two weeks ago, I found it the extra 5 hours of data can not open,I tried restarted  and reinstalled, both are not succes. And keep showing like something went wrong.   

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Yen_Yan by I'm a Participant Level 1
  • 605 Views
  • 2 replies
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5 hours of data error

Everytime I tried to use my 5 hours of data I run into the "Sorry, we've hit a snag.  Please check back later" message. Deleted cache, deleted storage, reinstalled app, restarted phone.  Multiple combinations of the above. Nothing worked.   

ZoenthePuppy by I'm a Participant Level 1
  • 446 Views
  • 1 replies
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Bug report recovering password

Hi,I had some problems with the login process that I would like to report so your team can improve this part of the app's experience. First of all, when I read the field username I tried some of the usernames I most use and none of them work and I di...

tacianavk by I'm a Participant Level 1
  • 443 Views
  • 1 replies
  • 1 likes

Fido IOS app. "Sorry, we've hit a snag..."

Looks like I am also being plauged by the Fido app "snag bug". I am a new customer to Fido coming over from Rogers, activated my account 2 days ago. I open the app and I get to the "Get Access Now" screen where I am asked to enter my Fido Mobile numb...

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josueperez by I'm a Participant Level 2
  • 7200 Views
  • 11 replies
  • 1 likes

Why I can’t access data usage

I've used the app for years and when I know my data is close to used up or any time for that matter that I try to use the app to check to see my Data usage I have for years now got a message saying I can't access the info at this time please try agai...

Joephone22 by I'm a Participant Level 1
  • 489 Views
  • 1 replies
  • 0 likes