cant access my fido account from the android app

[Youva7]

hello,
i'm new to fido, so i bought a sim card 3 days ago and it works all fine. However when i want to login with the android app it says "you haven't linked any account to your profile. Please visit fido.ca to link your account(s)" and when i visit the fido.ca website i can login into my account but i can't see any information about my subscription (how many data left etc ...).
i contacted the support but they didn't resolved it!
anyone can help please?

[FidoStephane · Accepted solution]

Hi there @Youva7

That shouldn't be the case 

Have you tried reinstalling the app? 

[Youva7]

Hi @FidoStephane thank you for your response.

So yes i tried reinstalling the app but nothing happend so i gave up lol ... but many days later, i tried to login and it worked!

So the problem is resolved