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cant access my fido account from the android app

Youva7
I'm a Participant Level 2
I'm a Participant Level 2

hello,
i'm new to fido, so i bought a sim card 3 days ago and it works all fine. However when i want to login with the android app it says "you haven't linked any account to your profile. Please visit fido.ca to link your account(s)" and when i visit the fido.ca website i can login into my account but i can't see any information about my subscription (how many data left etc ...).
i contacted the support but they didn't resolved it!
anyone can help please?

2 REPLIES 2

FidoStephane
Moderator
Moderator

Hi there @Youva7

 

That shouldn't be the case 

 

Have you tried reinstalling the app? 



Youva7
I'm a Participant Level 2
I'm a Participant Level 2

Hi @FidoStephane thank you for your response.

So yes i tried reinstalling the app but nothing happend so i gave up lol ... but many days later, i tried to login and it worked!

So the problem is resolved Smiley