Today, randomly, the Fido My Account app logged me out and required that I enter my phone number to receive a texted code in order to login once again. Every time I enter my phone number (both with and without a 1 prefix), I receive the following message: "Oops! Sorry, we are unable to access your account info. Please visit fido.ca to log in."
Now, clearly, I can use fido.ca to access my account. However, I have lost real time data tracking and cannot activate any of my free hours. This is a problem. How can I resolve this?
Solved! Go to Solution.