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After updating the app, I can not find the 5 extra hours function. I try all the methods, but all the methods do not works. Can you help me?
Solved! Go to Solution.
March
Thanks for confirming @Jiawei24!
Try this:
If account has multiple lines:
If single line account:
If you're still having problems after that, please contact us here or you can request a PM from the community, and we'll be happy to take a closer look.
Hi @Jiawei24!
That's a bit of an odd situation. If you delete and re-install the app, does the option re-appear?
Also, if you access the "more" tab, are you able to see the Data Bytes option?
Let us know!
@FidoNick Thanks for your information. I tried all the methods mentioned before. But they don't work. Thanks for your help.
Thanks for confirming @Jiawei24!
Try this:
If account has multiple lines:
If single line account:
If you're still having problems after that, please contact us here or you can request a PM from the community, and we'll be happy to take a closer look.
Hi, I download the updated fido app still not seeing the data bytes tab. I click on more options nothing there either. My phone is up to data. Please help.
Hey @786Khan,
I've moved your message to this thread. Can you please try the suggestion on the solution while we work on a fix for this?
Let us know how it goes.
What worked? I have the same issue, nothing working. Iphone
Hey @PI6
What Fido mobile app version do you have installed on your device? Also, have you had the chance to uninstall/reinstall the app?