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Resolved! Fido extra 5 hours of data not available

I can usually find the option for extra 5 hours of data in the app, but recently with the update of the app, i am not able to find it. How can i fix this? 

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1232456 by I'm a participant level 1
  • 22440 Views
  • 12 replies
  • 0 likes

Resolved! Fido app now requires complete login to open

I assume that the Fido app was updated? It's so inconvenient to have to enter my username and password every time I want to open the app. I have uninstalled a couple of times and no improvement. This is happening with both phones. Please fix this! So...

Donnale by I'm a participant level 3
  • 7699 Views
  • 9 replies
  • 1 likes

Fido IOS app. "Sorry, we've hit a snag..."

Looks like I am also being plauged by the Fido app "snag bug". I am a new customer to Fido coming over from Rogers, activated my account 2 days ago. I open the app and I get to the "Get Access Now" screen where I am asked to enter my Fido Mobile numb...

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josueperez by I'm a participant level 2
  • 11298 Views
  • 11 replies
  • 1 likes

Resolved! Unable to download Fido app

I have been using Fido app for years with my LG G6. Recently the app stopped working, so I decided to uninstall it and then install it again. After that I wasn't able to download it. It doesn't even display an error message. I have cleared cache, my ...

Kayla12 by I'm a participant level 2
  • 4442 Views
  • 5 replies
  • 0 likes