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Can't log in to My Account from Fido app

why1
I'm a Contributor Level 2
I'm a Contributor Level 2

Hi,

Since last week I can't log in to my account from Fido app. After entering email and password, It said "Something went wrong. Sorry, we've hit a snag. Please check back later". When log in to my account using internet web browser then it is ok to log in. Called tech support but no help. Please advise.

 

Thank you,

13 REPLIES 13

Zhemraj
I'm a Participant Level 2
I'm a Participant Level 2

I am having the same issue. I tried deleting the app and downloading it again. Also tried switching off wifi. Still no luck. 

Silverspring3
I'm a Participant Level 2
I'm a Participant Level 2

I can't log in on cell, did yesterday, changed my pass word online and can log in on laptop, but phone says Log in not recognized

Hi @Silverspring3

 

Welcome to Community Smiley

 

When you say you cannot log in on the phone, do you mean you are unable to log in on the Fido app? If that's the case, can you please making sure you have the latest version of the app (4.14.0)?

 

 



Silverspring3
I'm a Participant Level 2
I'm a Participant Level 2

Hi Thanks so much   I did uninstall my app and re-install and it works now.

KAPABLE-K
MVP MVP
MVP

Hello @why1,

 

Try disconnecting from WiFi and login using your mobile connection and you should be able to login.

The moderators here in the community are aware of the issue and they are looking into it.



why1
I'm a Contributor Level 2
I'm a Contributor Level 2

Hello @KAPABLE-K 

 

I do not have data plan, only use WiFi to log in.

@FidoSolutions  do you guys have an update on the status of this issue?



skallawag
I'm a Participant Level 1
I'm a Participant Level 1

I'm having this issue as well. Please fix, I can't leverage any of the Fido XTRAs and I'm missing out on contest entries.

Hey guys, 

 

There's a new version of the App that came out today that should address this. If you're on an older version, you'll receive an in-app notification to update to the latest one. Please update and try again, everything should work now. 

 

 

Thanks everyone for your patience! 

 

 



Zhemraj
I'm a Participant Level 2
I'm a Participant Level 2

Still doesn't work. 

Hey @Zhemraj! Are you able to log in to your account on Fido.ca? If so, please, make sure your device is updated to the latest operating system version. If that is also the case, feel free to contact us through one of our channels and we'll be happy to do some troubleshooting with you. 



Zhemraj
I'm a Participant Level 2
I'm a Participant Level 2

Hi,

I can log in online. I have done everything possible with the phone. I have updated my software, app and all. I still can not login. 

Hey @Zhemraj Smiley

 

Sorry to hear about this! 

In that case, please reach out to customer service through any method listed here and they'll be happy to look into this with you.