Fido My Account Android App Technical Problem

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I'm a Participant Level 2 Thinker77
I'm a Participant Level 2

Fido My Account Android App Technical Problem

When I open the Fido My Account app and give it my phone number, I am told "Sorry, Having some technical issues. Try again later."

 

 

 

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Message 1 of 38
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Former Moderator FidoMaria
Former Moderator

Re: Fido My Account Android App Technical Problem

Hi @Thinker77 & welcome to the Community. Smiley

 

When using the app, are you connected to WiFi or to cellular data?



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Message 2 of 38
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I'm a Participant Level 2 ankurarora
I'm a Participant Level 2

Re: Fido My Account Android App Technical Problem

Hi , I am also having the same issue. Tried using WiFi as well as LTE.

Issue started after the latest update. Tried following so far :

1. Reinstalled the app
2. Cleared the app data.

But nothing worked.

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Message 3 of 38
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MVP
MVP

Re: Fido My Account Android App Technical Problem

Hello Ankurarora and Thinker77,

 

  Welcome to the community!

 

  When you downloaded the new version of the My Account app did it ask you to authenticate your account by sending a text message (see here)?

 

  You might consider deleting the app and reinstalling the app to see if that might resolve your problem.

 

  @ankurarora I understand you have already tried to reinstall the app. Did you try to delete it before reinstalling? After deleting, you might have to reboot your phone/device before trying to reinstall the app.

 

Hope this helps Smiley

 

Cheers



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Message 4 of 38
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I'm a Participant Level 2 carlo22
I'm a Participant Level 2

Fido new APP not giving me code

With the new Fido App, when I enter my phone number to get the code, I get a "sorry we are having technical issues" error.   I'm using a LG G5.    Anyone else have this issue?   I opened a case with their support but no solution yet.

 

 

 

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Message 5 of 38
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Moderator
Moderator

Re: Fido My Account Android App Technical Problem

Hey,

 

 

Welcome to our Community, @carlo22! Smiley

 

I've moved your post here since it's treating the same topic.

 

Can you let us know if you've already tried deleting the app and re-installing it? Also, were you on WiFi or 3G/LTE when you tried to get the code?

 

Let us know and we'll take it from there!

 

 



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Message 6 of 38
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I'm a Participant Level 2 Thinker77
I'm a Participant Level 2

Re: Fido My Account Android App Technical Problem

Yes, I've also tried with LTE/3G/WiFi with the same error. The only thing I can think that might cause this from my side is that I ported my number to Fido so maybe somewhere in the Fido system my number isn't a Fido number?

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Message 7 of 38
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I'm a Participant Level 2 Thinker77
I'm a Participant Level 2

Re: Fido My Account Android App Technical Problem

Also, I've noticed that two "numbers" show up when I log into Fido online. One appears to not be a phone number (or at least not a local one).

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Message 8 of 38
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I'm a Participant Level 2 carlo22
I'm a Participant Level 2

Re: Fido My Account Android App Technical Problem

Yes I have tried to uninstall (which really just reverts to the old version of the app), and re-update, several times but still the same error.

I always use data (LTE) when I try it.

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Message 9 of 38
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Former Moderator FidoCatherine
Former Moderator

Re: Fido My Account Android App Technical Problem

Hi there @Thinker77

 

From what I get, you're able to login to MyAccount on Fido.ca, but not through the Fido app?

 

For the app, could you try to delete it, and then reinstalling it?

 

After deleting, you might have to reboot your phone/device before trying to reinstall the app.

 

As for the 2nd number, are you subscribed to more then 1 Fido service? (Like Home Phone, Internet, etc.)

 

 



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Message 10 of 38
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I'm a Participant Level 2 ankurarora
I'm a Participant Level 2

Re: Fido My Account Android App Technical Problem

Hi,

 

 

Not sure what you mean by deleting , but this is what i did :

 

1. Uninstalled the app.

2. Rebooted the Phone.

3. Installed the app again.

 

Issue is still there and I am not able to login either using sms or using my credentials. On fido.ca , I am still able to login.

 

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Message 11 of 38
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Moderator
Moderator

Re: Fido My Account Android App Technical Problem

@ankurarora, is it always the same message: "Sorry, Having some technical issues. Try again later.?

 

 



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Message 12 of 38
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I'm a Participant Level 3 Robzz
I'm a Participant Level 3

Re: Fido My Account Android App Technical Problem

I am also having this issue, exactly as described.
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Message 13 of 38
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I'm a Participant Level 3 Robzz
I'm a Participant Level 3

Re: Fido My Account Android App Technical Problem

For my case it is always that same message.
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Message 14 of 38
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Moderator
Moderator

Re: Fido My Account Android App Technical Problem

Hey @Robzz,

 

Welcome to our Community!

 

Can you let me know if you were connected to WiFi or rather 3G/LTE when you tried using the app?

 

 



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Message 15 of 38
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