Hello Ankurarora and Thinker77,
Welcome to the community!
When you downloaded the new version of the My Account app did it ask you to authenticate your account by sending a text message (see here)?
You might consider deleting the app and reinstalling the app to see if that might resolve your problem.
@ankurarora I understand you have already tried to reinstall the app. Did you try to delete it before reinstalling? After deleting, you might have to reboot your phone/device before trying to reinstall the app.
Hope this helps
With the new Fido App, when I enter my phone number to get the code, I get a "sorry we are having technical issues" error. I'm using a LG G5. Anyone else have this issue? I opened a case with their support but no solution yet.
Welcome to our Community, @carlo22!
I've moved your post here since it's treating the same topic.
Can you let us know if you've already tried deleting the app and re-installing it? Also, were you on WiFi or 3G/LTE when you tried to get the code?
Let us know and we'll take it from there!
Yes, I've also tried with LTE/3G/WiFi with the same error. The only thing I can think that might cause this from my side is that I ported my number to Fido so maybe somewhere in the Fido system my number isn't a Fido number?
Hi there @Thinker77
From what I get, you're able to login to MyAccount on Fido.ca, but not through the Fido app?
For the app, could you try to delete it, and then reinstalling it?
After deleting, you might have to reboot your phone/device before trying to reinstall the app.
As for the 2nd number, are you subscribed to more then 1 Fido service? (Like Home Phone, Internet, etc.)
Not sure what you mean by deleting , but this is what i did :
1. Uninstalled the app.
2. Rebooted the Phone.
3. Installed the app again.
Issue is still there and I am not able to login either using sms or using my credentials. On fido.ca , I am still able to login.