When I open the Fido My Account app and give it my phone number, I am told "Sorry, Having some technical issues. Try again later."
I am having the same issue as everyone else. I had my phone number ported from Rogers 1 day ago, and have not been able to sign in to the app.
I am having no issue with logging in through a mobile browser or computer, but am receiving the 'Sorry! Having some technical issues. Please try again later'
I have uninstalled, re-installed and rebooted the app, and had no success. I have tried restarting/turning off my phone.
Can someone please publicly reply a response and resolution, or pm me a solution. I switched to Fido to take advantage of the additional perks (5 hour additional data and fido perks) and cannot gain access to them.
That's definitely a little odd, especially since your login works directly on Fido.ca.
I'll send you a PM so we can take a closer at this together
See you there!
I'm having the same issue. I have used the app just fine since I switched over like a year ago. Never had any issues. Now all of a sudden I am prompted to put in a code to access the app and when I push resend because of course I never get a code by waiting, I get the sorry check back again later message.
Welcome to the Community
Just to confirm, are you on the latest version of the app? Also, have you trie deleting the app and installing it again?
The same is happening with me. I've tried all options: Wi-Fi, LTE, 3G, reinstalling, resetting all settings, and rebooting. Nothing works. I can log in through fido.ca. I ported 3 number from Rogers. Was able to authorize only 1.
I have the same problem.
I'm not able to log in using my phone number, and when I logged in using my email, the Extra hour Data don't show up to me
I already open a case to the back office work on it... Just move back to Fido due to the good fees and all these extra data things... But this is so frustrating don't have the possibility to use it.
At least Anmod the support guy on the chat was great and tried to help me in his best!
Anyone here had the problem solved?
Hello @rgpanna and welcome to the Community.
Let's take a look at the investigation that was sent already to see what's going on .
I'm sending you a PM to get this looked into. Talk to you soon.