I am on a monthly plan and added on enhanced messaging with call display today and it doesn't work when I press the "1" key. And when I call Fido all I get are prepaid options on the menu. I do not have a prepaid account and this confuses me. What's going on? Did the associate accidentally switch my plan to a prepaid one? Is there computer trouble at Fido?
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It sounds like it would be best if you contact Fido Live Chat through fido.ca and then go to the my account section to speak with a representative.