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Dropped Calls and Messages Not Being Indicated

I'm a participant level 2
I'm a participant level 2

I recently moved into a new building.

I've noticed that all my calls are suddenly dropped after a few minutes even though I seem to have a strong signal initially. It doesn't matter which room I am in when on the call.


Also, I have discovered I haven't been receiving my voicemails for the last 5 days. People have left them and the only reason I checked was because people told me. Otherwise my phone is not indicating that I have voicemail anymore.

Is this a tower signal issue in my new area or could it be my phone that is causing the issues?


I don't use my phone much during the day to be able to compare.





***Edited to add labels***


Former Moderator
Former Moderator

Hi Tatijana,


Can you let us know which phone you have?

How old is your sim card?


I'm a participant level 2
I'm a participant level 2

I have a Nokia  - not sure of model. It's about 2 years old.

The sim card is much, much older. I couldn't even say how old.


I have confirmed calls are dropping outside of my new place also, that I am not being alerted of voicemail messages outside of the new place as well.

If this has been going on for a bit then it is most likely due to the sim card or the device itself.


Without the device model I cannot give you the instructions for a reset to factory settings. You can try going to a Fido store and testing another sim card or use a friends sim card to isolate the problem to the device or the sim card