OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...
Unable to get into my voicemail
Can't access my voicemail asks for my phone number which I input and says it's incorrect.
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Waiting new phone to pick up
Hello, I placed an order on March 15 and haven't received a pickup email after 2 weeks. How long does it usually take for shipping?thank you
Cannot reduce monthly plan only increase
I am now retired and don't require 50 GB data anymore. I told Fido that and was first told you cannot reduce a plan, only increase it. I called back said there was a plan for new customers of 20 GB for $34. I was told this wasn't in my offers so I c...
Data?
Hi, we use wifi calling/messages due to being rural therefore not using data (I believe and looking at the account information that seems to be correct) - should we be able to negoiate a better rate or differnet package? thanks
