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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by • Senior MVP
  • 203995 Views
  • 63 replies
  • 22 likes

SIM car limiting 4G and 5G

I have been a FIDO customer since 2021. I have a Motorola Edge 2021I need to know how to find out if my SIM card is limiting my access. Since 2021, I have never seen the 4G or 5G network options on my phone.I know the phone is capable of receiving 4G...

hpieri by • I'm a participant level 2
  • 93 Views
  • 5 replies
  • 0 likes

New Phone, Old SIM, Network Unable to Connect

New Phone: Refurbished Samsung Galaxy Note 20 5GOld Phone: Refurbished Samsung Galaxy Note 20 5G ULTRA New phone cannot maintain connection to any of the FIDO networks.  Can connect sometimes, but mostly getting "Cannot connect to x,y,z network" mess...

KimAnderson by • I'm a contributor level 1
  • 38 Views
  • 1 replies
  • 0 likes

Fido store has not contacted me

Fido affiliated store has not contacted me regarding my phone reservation last month. I checked the status and it was shipped on Oct. 29th. Until now I haven't received any emails or calls from the designated pick up store.what's going on?

erxmay88 by • I'm a participant level 1
  • 97 Views
  • 1 replies
  • 0 likes

Resolved! Wrong charge on my bill

I've change my plan and asked for New phones online to skip the 70 dollars charge and I've been charged with the 70 dollars.Who can I speak with about it????

Omba by • I'm a participant level 2
  • 208 Views
  • 2 replies
  • 0 likes
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