OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...
$20 Money Grab by hiding self serve option
So we wanted a different plan that costs less. No option in "self serve" for this to select and accept it but if you call in and have someone else do that for you it is $20. Last contract with these guys. Thats why we need more choices and not the o...
Resolved! No customer service by phone? Cancel legacy 3G charge request
Hey,I'm just trying to avoid the $3/month upcharge.I can't get through by phone. *611 is giving me a message like my phone is not connected to my phone number, though it's been attached for like probably 2ish years. The 855 number I got in my email s...
Resolved! Question on Fido promotion
Hijust wanted to check the Fido promotion that is available in my Fido app, ie offering 100gb of data for $45 instead of $55. If I select this option, will I still get my numorous other promotions, which means my monthly amount of 26.5 will go furthe...
iPhone 13 calls will change to 3G
It shows LTE all the time, but whenever I makes a call, it will change to 3G and I will have the voice message saying I am using the 3 G network. My phone is iPhone 13 with the latest iOS 18.4, there is no option to turn on the VoLTE
Resolved! Request to Enable VoLTE and Wi-Fi Calling on BYOD Device
Dear Fido Support,I am a current Fido customer and would like to request assistance with enabling VoLTE and Wi-Fi Calling on my unlocked Sony Xperia 1 III device, which I am currently using on your network. Device Information:Device Model: Sony Xperi...
