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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by Senior MVP
  • 150514 Views
  • 50 replies
  • 22 likes

Resolved! EMUI 11 on Huawei P30?

The OS Upgrade Schedule says February 23 for EMUI 11 on Huawei P30 but my phones doesn't see any updates past 10.1.0.175. Any updates for EMUI 11 rollout?

CadErik by I'm a Contributor Level 1
  • 1387 Views
  • 7 replies
  • 0 likes

iPhone on 3G during calls

Hi, I am a new Fido customer. I noticed today that when making calls my phone switches to 3G. As soon as I hang up it then switches back to LTE. I am using an iPhone 12 but have never had this before on my old network. Any suggestions? Thanks

gmun by I'm a Participant Level 2
  • 872 Views
  • 5 replies
  • 0 likes

Resolved! New sim card with new phone?

I recently updated my device with fido and I got my new device today. It was with a new SIM card. Must I activate the new SIM card if I'm already a fido user? Can I use my old sim card? Thank you.

hgu by I'm a Participant Level 1
  • 591 Views
  • 1 replies
  • 0 likes

Resolved! NovaTel MiFi SA-2100 not connecting.

Hey all, I signed up for the $10 for 4GB data plan and wanted to use it on my NovaTel Mifi SA-2100 device but it fails to connect to the Internet. I've confirmed that the Mifi 2100 is compatbiable with Fido using THIS link. I've also tested countless...

randomuser12 by I'm a Participant Level 1
  • 595 Views
  • 1 replies
  • 0 likes