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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by • Senior MVP
  • 204333 Views
  • 63 replies
  • 22 likes

Sudden roaming issue in Cuba

Have been here since last Saturday (8/5) and all of a sudden today (8/11), have lost roaming connectivity. My girlfriend on Rogers also experiencing same issue. What's happening back there? Hope you'll reverse any applicable roaming charges... thanks...

BryanMin by • I'm a contributor level 2
  • 844 Views
  • 1 replies
  • 0 likes

Certified Pre-Owned (Like New)

Hello, Can you guys tell me what condition certified pre-own like new entails? I'm getting an iPhone 12 Pro Max (like-new) and was wondering what condition any of your "like new" phones were like. Was there any scratches? Battery life? Etc.  Thanks! 

Christiner5 by • I'm a participant level 1
  • 3850 Views
  • 5 replies
  • 0 likes

Resolved! Certified pre-owned device battery life

Hello, I have read this page (https://www.fido.ca/consumer/content/certified-pre-owned) which describes some of the inspection points of certified pre-owned devices, however I did not see any mention of the battery of the device being inspected. I wa...

lamusic4 by • I'm a participant level 1
  • 14025 Views
  • 10 replies
  • 2 likes

Website says phone is available but it isn’t

I ordered a phone upgrade and was shown an iPhone 12. I ordered it with a updated Fido plan. Now I'm being told the phone is on back order. When I checked availability of iPhone 12s using my other phone number, numerous iPhone 12s are shown as availa...

starfishcom by • I'm a participant level 2
  • 519 Views
  • 1 replies
  • 0 likes
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