OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Device Tutorials on Fido.ca
Hey @Community, Have you recently upgraded your device or simply want to learn more about all...
Fido Payment Program® FAQs
Before we go over all the questions you may have, here's what your invoice will...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...
iPhone 13 calls will change to 3G
It shows LTE all the time, but whenever I makes a call, it will change to 3G and I will have the voice message saying I am using the 3 G network. My phone is iPhone 13 with the latest iOS 18.4, there is no option to turn on the VoLTE
Pixel 9 Pro XL Backordered 4+ weeks now, told many different stories by customer service
Ordered a Pixel 9 Pro XL 256GB on Dec 2nd. Said 2-4 weeks when I ordered it. I'll start by saying I gave them the 2 of the 2-4 weeks before contacting anyone at all, and the only reason I contacted them was because the automated system stopped being ...
How do I know if all my credits carry over during plan change?
I see there's a promo under My Offers that appears too good to be true, basically 20GB more for $9 less, everything else appears identical (minus LD minutes that I don't use anyway). However, when I look at the "Total Montherly Charges" in the compar...
iPhone on 3G during calls
Hi, I am a new Fido customer. I noticed today that when making calls my phone switches to 3G. As soon as I hang up it then switches back to LTE. I am using an iPhone 12 but have never had this before on my old network. Any suggestions? Thanks
5G VoLTE Phone - 3G Shutdown
Hello all, I am getting a alert when calling any number that "This call is being placed using 3G network which will be retired on July 31st. Also, received email that "Starting May 4, 2025, there will be a $3 monthly charge for devices that use our...
