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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by Senior MVP
  • 150375 Views
  • 50 replies
  • 22 likes

SMR for Samsung Galaxy S10

Hello, any update on an updated SMR ( April or May ) for the Samsung Galaxy S10 ? It is not helpful that we all just stare at a list without understanding when these things are going to be released. It would be helpful to have the scheduled release d...

tibiptibip by I'm a Participant Level 2
  • 133 Views
  • 5 replies
  • 0 likes

Resolved! Certified pre-owned device battery life

Hello, I have read this page (https://www.fido.ca/consumer/content/certified-pre-owned) which describes some of the inspection points of certified pre-owned devices, however I did not see any mention of the battery of the device being inspected. I wa...

lamusic4 by I'm a Participant Level 1
  • 3837 Views
  • 6 replies
  • 1 likes

Missing Accessories - Certified Pre-Owned Phone

We recently purchased a "Certified Pre-Owned" iPhone XR from Fido.  The description said it:Comes With EarPods with Lightning Connector, Lightning to USB Cable, USB Power Adapter, DocumentationThe phone eventually arrived, but only included the Light...

WestShore1 by I'm a Participant Level 3
  • 518 Views
  • 4 replies
  • 0 likes

Resolved! Long Distance charges for use of WhatsApp

In September we used WhatsApp several times to make some long distance calls to an international airline. I received the Fido bill with $78. worth of charges. The calls were done on the app using WiFi. There is no other way to use the app and no way ...

IK11 by I'm a Participant Level 2
  • 1163 Views
  • 6 replies
  • 0 likes