Mobile portability not done

[Hemang]

Hi I have two line of fido.and I switch to telus.my main line is portability done but second line is with fido.i have been trying but still not get solution.

[FidoAlex]

Hey @Hemang, Alex here! 

You'll need to contact your new carrier, Telus, to send a port-in request. Then you'll get an SMS on your Fido number so make sure to keep your Fido SIM card in your phone until the port-in is fully completed. Once you receive the SMS, you'll have 90 minutes to authorize the port-in. Note that it can take up to 2.5 hours for the port-in to be completed after giving your authorization. 

Hope this helps!