Phones and Devices

Resolved! Will my phone work on the Fido network?

Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...

When does my plan revert after returning phone?

I requested to return phone and requested to exchange for another one. I was told on the support call that they will prepare a return label, then I just order the phone I want after my plan goes back to Bring your own device plan. I sent back the pho...

No order confirmation for a online phone order

I made the payment on Feb 22nd for a CPO iphone 16 Pro. I submitted the order and credit was deducted on my credit card but I received nothing like a confirmation email from Fido (already checked my spam and junk emails). I found several similar case...

International Plan

I will be in the US for most of the next 2 years and want to keep my number. I understand that Rogers has a plan that will accommodate that. Does Fido? Can't see it and can't contact customer service.

Resolved! Price drop

Got a new phone + plan . 2 weeks later the price of the device drpped.What can i do?

Resolved! Hello, I'd like to view my data dashboard

Hello, I'd like to view my data dash board. but it appears like that "Usage details not available". Does it mean that I've already used all of the data and I don't have usuable data any more? I would appreciate if you send an answer to my emai...

Fido

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Conversations

Resolved! Will my phone work on the Fido network?

When does my plan revert after returning phone?

No order confirmation for a online phone order

International Plan

Resolved! Price drop

Resolved! Hello, I'd like to view my data dashboard

Roaming charges

Unlocking Devices

Price drop

Hello, I'd like to view my data dashboard

No service in Northern Alberta