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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by • Senior MVP
  • 213503 Views
  • 63 replies
  • 22 likes

Resolved! iPhone XR - No one can hear me

I have an iPhoneXR, and even though I can hear everyone clearly, NO ONE can EVER hear me.  It's frustrating.  I don't know if it is an issue with the phone, the SIM card, or something else?  Is there any solution?  What is my recourse??  Would apprec...

Annie2020 by • I'm a participant level 3
  • 5500 Views
  • 3 replies
  • 0 likes

Upgrade phone pricing higher than advertised

I am trying to upgrade my phone to the iPhone 11 online at the listed special price of $25.82.  I add on my chosen phone plan of $50, but in the final page before I confirm, the total price increases to $89 per month (not sure where this increase com...

Holly21 by • I'm a participant level 1
  • 1201 Views
  • 1 replies
  • 0 likes

Account hack

Who can I contact about my account being hack? I received an email stating that I purchase a new phone when I didn't and there is an added line on my fido account that I never asked for? Any help will be really appreciated

Facebook won’t load using data but is fine on wifi

Talked to a "customer solutions representative " what a ridiculous title, after more than half hour wait (Fido profits going up, hiring going down). Rep was nice and thorough. Resolved by resetting network settings but didn't help in the end. Other s...

Imahipgrl by • I'm a participant level 1
  • 1018 Views
  • 1 replies
  • 0 likes

No more SMS notification for new voicemail

Hi, I have an iPhone 6s plus running ios 13.6 and recently noticed that I no longer receive text messages when I receive a new voicemail. I have a plan with the mini voicemail and have always received text messages before when I received a new voicem...

taeshim by • I'm a participant level 3
  • 1374 Views
  • 1 replies
  • 0 likes
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