OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...
Resolved! Unlocking Devices
Dear fido team, I am the current subscriber for the data service, and owned a 4 Samsung Tab over the years. I would like to request to obtain the unlock code so that I can use these devices while travelling. My Question is what I need to provide you ...
Question on Clarifying 24 Months Device Payment
Hi everyone. I have a question to ask due to confusion on figuring out something. I have ordred two Samsung Galaxy S24 FE back in Dec 30, 2024 when there was a deal on fido for $5 each/month per device to be added to my both plans on my Fido account....
My Service is Too expensive
I'm paying over $60/month and that's too much when I see Bell has a $40 deal and freedom is less than $40 ive been loyal but since i can take my phone and number with me, i give you a chance to retain me as a customer or I'll be canceothis service .
Resolved! Roaming charges
Hi there, I just arrived in Dominican Republic. I received a text to say that I have Fido roam and that I can go ahead and use my plan's existing data, talk and text like I would do at home. The text also said the rate, effective March 3 2025, is $16...
Ordered a preowned device online
I ordered it online but when I contacted support they said the device order doesn't appear on their end? It's a back order and I don't want to wait 4+ weeks for it. I gave the order number found on the 'hardware order update' email and they said they...
