OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Device Tutorials on Fido.ca
Hey @Community, Â Have you recently upgraded your device or simply want to learn more about all...
Fido Payment Program® FAQs
Before we go over all the questions you may have, here's what your invoice will...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...
Missed the Winback call
Hello,I recently ported out of Fido, and received an email from them the very next day stating that a fido ambassador will be reaching out to me with exclusive deals. However, my pixel filtered the call as spam, and I never got the call notification....
Agent Offered me Wrong Information to make sale.
I was on FIDO BYOD plan under my brothers account for $50/9GB plan. I wanted to create a new account under my own name and move to some cheaper plan. Agent told me that it was possible over the phone and never gave me any information about the transf...
End fido payment programs for a phone that was in sale
Hi, I bought an Iphone xs in March, and there was a promotion which means 28 dollars was subtracted every month. However, the outstanding balance for the phone shown on my account is still the price without promotion. May I know if I end the program ...
Resolved! Confusing Prices
Hey, I wanted to add a new plan to my account but the prices aren't making sense. So on the selection page it tells me the device will be $0/month (because of some discount) for the first 24 months and the data plan will cost $10/month. Awesome, then...
Why pre-owned more expensive than new ones?
   Hi! This morning (Nov 13th), I purchased a certified pre-owned iPhone 11. Having the $13.55 monthly discount made me decide to go this path instead of getting the new one, this makes it $25/monthly for the device. If I get new iPhone 11, it'll be ...
