Phone not working after Porting from Chatr

Phone not working after Porting from Chatr

Phone not working after Porting from Chatr

p_banjara
I'm a Participant Level 1

Phone not working after Porting from Chatr

I bought Iphone 12 Pro Max from Best Buy and they ported my chatr number to Fido. Later on when i reached my home, I noticed my sim card is not working. I went to best buy to solve the issue but they referred me to go to Fido store when they couldn't fix the problem. I went to Fido store, they tried to with other sim cards as well but none of them worked. They suggested me to Call Customer Service, I called them and i was transferred the call for 4 different associates and none of them could fix the issue. So, what should I do now? 

1 REPLY 1
FidoValerie
Moderator

Hey @p_banjara !

 

Welcome to the Community. Smiley

 

I'm sorry to hear you're having trouble using your new Fido phone. That's definitely quite strange!

 

I've replied to your PM, so we can continue there and I'll be happy to look into it for you.

Talk soon!