OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Device Tutorials on Fido.ca
Hey @Community, Â Have you recently upgraded your device or simply want to learn more about all...
Fido Payment Program® FAQs
Before we go over all the questions you may have, here's what your invoice will...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...
iPhone 13 Price Drop Pricing NOT reflected on monthly bill
Hi there, I signed up for the iPhone 13 price drop deal shown below - this was done in-store with a rep. However, now that I've received my first bill, my device charges are showing as the full amount - double what I agreed to. Does anyone know why t...
Cancelled Pickup
I ordered an iPhone 13 on Black Friday and I decided to do an express pickup since I was going to be in the neighbourhood of the store that had the device. I got an email stating that I need to wait for a ready to pick up email before going to store,...
Please call pickup centre if you didnt receive ready for pickup email
A word of caution for my fellow black friday phone upgraders, even if you didnt get ready for pickup email: just call the center you opted for pickup and enquire if your order is ready. In my case, the order was ready and I didnt get any email. Had i...
General support
Please I would like to know if Nigeria is included among the countries in the 1000minutes for international call. I was given the add-on and the agent told me that my country is included. I just want to be sure before I am charged for it. Thank yo...
iPhone 11 Pro personal hotspot not working
Hi I'm unable to activate my personal hotspot in my phone 2-3 days back it was working fine but now it's not working properly.can anyone help me with this plz.
