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Resolved! Will my phone work on the Fido network?

Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more of the f...

Cawtau by Senior MVP
  • 148364 Views
  • 50 replies
  • 22 likes

Resolved! USA unlocked note 10+ 5g won't work on fido

Hello I bought an unlocked AT&T phone from eBay (from the USA) and everything on the phone works fine except that I can't make any calls or send texts. when I try to make a call I get the message :' Your phones not registered on a network, so you can...

Jsueu3jeus by I'm a Participant Level 2
  • 315 Views
  • 3 replies
  • 0 likes

I need to cancel the order of a cell phone

3 weeks ago I ordered through the app a new cell phone and so far, I have not received anything. I have not received a link or information and I can't wait any longer. I really need the phone. I've called customer service 3 times and they can't help ...

DamarisMont by I'm a Participant Level 2
  • 236 Views
  • 4 replies
  • 0 likes

Resolved! iphone 13 promotion

My friend bought the iPhone 13 at the fido store for $25/24 month and changed the plan to $40 and 12GB. (No down payment when purchasing iPhone, Fairview Mall)I'm also an old customer of FIDO.Can I get these deals like my friend?I can't go to the sho...

Grace_Choi by I'm a Contributor Level 2
  • 346 Views
  • 2 replies
  • 0 likes

Hardware upgrade requires credit check

I just did a hardware upgrade and got myself a new phone recently. I then noticed my credit score went down quite significantly. I called Fido customer service asking if there was a credit check done. The girl on the other end of the phone didn't kno...

dtibar by I'm a Contributor Level 1
  • 208 Views
  • 1 replies
  • 0 likes

Can't register for online billing

I can't seem to register for online billing on my account, when I go to my billing settings and click on "Switch to online billing" the option to confirm the switch after updating my email is greyed out.