OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...
What will happen when 3G is shut down?
With Roger's planning to complete their shut down of 3G towers in 2025 is there any news on how that will affect Fido customers? With 5G still turned off and the end of 3G in sight can we expect less coverage?
Cannot initiate phone device trade-in online
Hello,I keep getting an error message when I try to initiate a phone trade in online. I am thinking it is because my IMEI number on file with Fido is not updated so they are unable to recognize the current device I am using. How can I resolve this is...
Disappointed by Fido’s Lack of Loyalty Recognition
I’ve been a Fido customer for 20 years. Every two years, I renew my phone contract without fail. Over the years, I estimate I’ve spent close to $70,000 with your company. Today, I came to renew once again, and what’s the only option I’m offered? The ...
Pay as you go?
I have a pay as you go account for my son. Is it true that they will be closing pay as you go in December?
Phone number transferred but Sim card not updating
Hi, I have a Pixel 7 phone (BYOD). I transferred my previous phone number to Fido and according to my Fido account it was completed. I did not receive a confirmation text. When dialing and receiving calls this is going through with the previous phone...
