Phones and Devices

Resolved! Will my phone work on the Fido network?

Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...

Not received any confirmation email about phone upgrade order

I changed my billing address just before upgrading to a new phone and plan. I have not received any email yet. It was done a few hours ago. I am worried, that my new address is updated in the system, and the new device will reach to my current addres...

Resolved! New sim card with new phone?

I recently updated my device with fido and I got my new device today. It was with a new SIM card. Must I activate the new SIM card if I'm already a fido user? Can I use my old sim card? Thank you.

Resolved! NovaTel MiFi SA-2100 not connecting.

Hey all, I signed up for the $10 for 4GB data plan and wanted to use it on my NovaTel Mifi SA-2100 device but it fails to connect to the Internet. I've confirmed that the Mifi 2100 is compatbiable with Fido using THIS link. I've also tested countless...