While at our cottage in northern Ontario, internet via mobile data
service was not available for 24 hours. We are serviced by 2 Rogers
towers and 1 Bell tower about 20 km away. We had two professionals
working remotely who urgently needed internet ac...
I'm a long suffering Fido customer with a particular problem: after many
calls an over 7 hours on the phone with customer reps and technicians
the problem has not been solved. The issues started in the fall of 2020
and got worse in the spring of 2021...
Since Thursday last, we have been having problems with internet service
going up and down or download speed going too low to support zoom calls
or video streaming. This tends to come in bursts, for example a 1 hour
zoom call was interrupted 6 times, ...
I followed Fido's instrucctions to change the voicemail number: I
succeeded in wiping the bogus one and enter the correct one but it gets
erased every time I try to access voicemail when I use the '1' key.
That's another fish to fry.All the hand wavi...
Another hour today: first 15 minutes with Fido, remainder with Rogers.
Fido tells me that because of my CCTS complaint, a 'manager' will
contact me.I reset the phone yet again while Rogers reset my connection
- no real improvement. I trialed voice ma...
Thanks, I had already consulted the map of the towers and Rogers has no
less than 3 near me, approx. 9, 9 and 10 km. There is a single Bell
tower on the edge of town (Bell ripped us off for years so we're not
likely to go there). The Rogers tech did ...
So typical: the link just points to a general web page where you can
find places to chat or phone, as if anyone who ends up here wouldn't
have already been there and done that. To rub salt into the wound, this
link forgets your user ID which seems to...