Fido

GeraldR

While at our cottage in northern Ontario, internet via mobile data service was not available for 24 hours. We are serviced by 2 Rogers towers and 1 Bell tower about 20 km away. We had two professionals working remotely who urgently needed internet ac...

GeraldR

I'm a long suffering Fido customer with a particular problem: after many calls an over 7 hours on the phone with customer reps and technicians the problem has not been solved. The issues started in the fall of 2020 and got worse in the spring of 2021...

GeraldR

Since Thursday last, we have been having problems with internet service going up and down or download speed going too low to support zoom calls or video streaming. This tends to come in bursts, for example a 1 hour zoom call was interrupted 6 times, ...

GeraldR

I followed Fido's instrucctions to change the voicemail number: I succeeded in wiping the bogus one and enter the correct one but it gets erased every time I try to access voicemail when I use the '1' key. That's another fish to fry.All the hand wavi...

GeraldR

Another hour today: first 15 minutes with Fido, remainder with Rogers. Fido tells me that because of my CCTS complaint, a 'manager' will contact me.I reset the phone yet again while Rogers reset my connection - no real improvement. I trialed voice ma...

GeraldR

Thanks, I had already consulted the map of the towers and Rogers has no less than 3 near me, approx. 9, 9 and 10 km. There is a single Bell tower on the edge of town (Bell ripped us off for years so we're not likely to go there). The Rogers tech did ...

GeraldR

Wow. So far I've only spent 7.5 hours on the phone with fido/Rogers and 1 hour with CCTS - you must be a saint!

GeraldR

So typical: the link just points to a general web page where you can find places to chat or phone, as if anyone who ends up here wouldn't have already been there and done that. To rub salt into the wound, this link forgets your user ID which seems to...

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Mobille network not available

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Re: Upgrading problem escalation