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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by Senior MVP
  • 221558 Views
  • 65 replies
  • 22 likes

5G doesn't work.

I have spent close to 5 hours between being on hold and finally talking with a tech to make my new 5G modem for my home phone work. No luckI am so frustrated trying to contract customer service. I'm starting to wonder if Fido is wort it anymore. Cust...

Waiting new phone to pick up

Hello, I placed an order on March 15 and haven't received a pickup email after 2 weeks. How long does it usually take for shipping?thank you

WeiH by I'm a participant level 1
  • 424 Views
  • 1 replies
  • 0 likes

Resolved! Cannot reduce monthly plan only increase

I am now retired and don't require 50 GB data anymore.  I told Fido that and was first told you cannot reduce a plan, only increase it. I called back said there was a plan for new customers of 20 GB for $34. I was told this wasn't in my offers so I c...

snapcutter by I'm a participant level 3
  • 1681 Views
  • 5 replies
  • 3 likes

Data?

Hi, we use wifi calling/messages due to being rural therefore not using data (I believe and looking at the account information that seems to be correct) - should we be able to negoiate a better rate or differnet package? thanks

markjh by I'm a participant level 1
  • 232 Views
  • 1 replies
  • 0 likes