OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...
Minus on Account balance after cancellation
Hello, guys.I've been happily using Fido for 12 years, but I've recently decided to leave. I'm currently seeing a negative balance—will this be sent to me later as cheque?
Resolved! Phone number not valid when setting up voicemail
I've had my Nexus 4 for a while, but I am just now setting up voicemail. I found my retrieval number from a post from 2013 and that seems to work. When I call it, it asks for me to put in my 10-digit phone number but when I do, it says the number is ...
Roaming
Hi, I travelled outside Canada and I didn’t activate Fido roaming as I don’t need it for my travel. Unfortunately, I received message from Fido informing me that I connected to Fido Roaming without my wish and request. How I can stop this and cancell...
trade in - website problems
I just ordered a new phone and wanted to trade in an older iPhone (11 promax) - all went well on the website till i have to sign off on the agreement acceptance. I completed all questions accurately and when I click submit to accept the agreement I g...
Can’t activate voice message
My phone is family group.when I want to get voice messages, it always ask me to type my phone number.But it always respond my phone number is not right.I try to type my wife(main family group member) phone number, it work. So，that is only main family...
