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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by Senior MVP
  • 209780 Views
  • 63 replies
  • 22 likes

Run Around & Rudeness

I called into Fido 3 days ago informing that a competitor had sent me a very strong Black Friday offer - a new-ish refurbed iPhone and 20 Gb of data all for $40/mo. I really don't need the 20 Gb of data - use less than half of my current 10 Gb but co...

smwmson by I'm a participant level 1
  • 212 Views
  • 1 replies
  • 0 likes

Resolved! SIM car limiting 4G and 5G

I have been a FIDO customer since 2021. I have a Motorola Edge 2021I need to know how to find out if my SIM card is limiting my access. Since 2021, I have never seen the 4G or 5G network options on my phone.I know the phone is capable of receiving 4G...

hpieri by I'm a participant level 2
  • 838 Views
  • 5 replies
  • 0 likes

New Phone, Old SIM, Network Unable to Connect

New Phone: Refurbished Samsung Galaxy Note 20 5GOld Phone: Refurbished Samsung Galaxy Note 20 5G ULTRA New phone cannot maintain connection to any of the FIDO networks.  Can connect sometimes, but mostly getting "Cannot connect to x,y,z network" mess...

KimAnderson by I'm a contributor level 1
  • 216 Views
  • 1 replies
  • 0 likes

Fido store has not contacted me

Fido affiliated store has not contacted me regarding my phone reservation last month. I checked the status and it was shipped on Oct. 29th. Until now I haven't received any emails or calls from the designated pick up store.what's going on?

erxmay88 by I'm a participant level 1
  • 327 Views
  • 1 replies
  • 0 likes