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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by • Senior MVP
  • 207798 Views
  • 63 replies
  • 22 likes

Question

I purchased a Iphone 11 with mobile plan 25 GB for 45 $. The device is in shipping, but i accidentally downgraded my plan to 20 GB for 35$. Will there be any issue or breach of contract?

NGIM by • I'm a participant level 1
  • 720 Views
  • 1 replies
  • 0 likes

Winback offer missing

Hi,I recently accepted a winback offer from Fido team and haven't heard anything since. Its been a week. I have called your customer service and spent more than 6 hours. This is frustrating and feels like a scam. Please look into this. 

hajmeri2024 by • I'm a participant level 1
  • 591 Views
  • 1 replies
  • 1 likes

Phone Financing Credit

Hi! I have been trying to contact Fido for a few days now with no success. I recently accepted an exclusive plan promo for my husband's line; however, when they sent us the confirmation via email, the monthly credit (promo) on his phone's financing d...

MLOPA by • I'm a participant level 1
  • 643 Views
  • 1 replies
  • 0 likes

How to cancel orders not shipped?

Hi, I'm trying to contact support regarding when my phone will be shipped and it says it's not available. I'm in dire need of a new phone and the shipping order is taking too long. I want to just buy the phone locally from the fido store instead. How...

bhhe123 by • I'm a participant level 1
  • 1567 Views
  • 1 replies
  • 1 likes

Resolved! WiFi Calling for Samsung S9 Not purchased through Fido

I got my S9 from Samsung directly and it seems Fido does not enable WiFi calling for devices not purchased through Fido directly. Is there a way to enable the feature that the carrier locks specifically to the their own devices? Seems unreasonable th...

xbahamut by • I'm a participant level 3
  • 15424 Views
  • 25 replies
  • 0 likes
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