OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Device Tutorials on Fido.ca
Hey @Community, Â Have you recently upgraded your device or simply want to learn more about all...
Fido Payment Program® FAQs
Before we go over all the questions you may have, here's what your invoice will...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...
Paying toward phone with credit
I have a phone on contract. If i get a 100$ credit from company can i use that to pay toward only my phone balance and not my whole bill?
Price discrepancy in monthly amount
Hello! Here is a screenshot of the device payment plan I'm signing up for: The math here doesn't add up. It says $1663.20 is the total price over the full 24 months of the plan. But 1663.20/24=$69.30 per month, yet the price I'm being quoted is $69....
Why is my iphone 11 Pro taking a long time to ship?
I upgraded my phone to an 11 pro on jan 5th I received the confirmation email the day later. I ordered online bc it said that I will get my phone within 3-5 business days. Fask forward to a week later jan 11th I received an email stating that my phon...
Bait and Switch ?
The iphone 7 has been for sale on the fido website for ages. It's now on clearance except its been sold out for over two weeks and yet is still on the site and offered for sale. When you call in to purchase it the agent tries to sell you something di...
Resolved! Device upgrade, why I got new sim?
Hi, quick question. I just upgraded my device and as far as I see on my online account, I will retain the same phone number. However, with the new device Fido sent me a new simcard. What am I suppose to do with it. My old (nano sim) fits perfectly in...
